About the role
Shantara is looking for a Wellness Sales Manager to drive enquiries, conversions and revenue for our naturopathy and wellness programmes in Kozhikode.
This is a hands-on sales role for someone who can understand a prospective guest’s requirements, explain the right programme clearly, follow up consistently and turn qualified enquiries into confirmed stays.
You will work closely with the management, wellness and reservations teams to ensure that every prospective guest receives accurate information and a smooth experience from the first enquiry through to booking.
What you’ll do
- Handle and convert enquiries received through phone, WhatsApp, website, referrals and other channels.
- Understand each prospective guest’s requirements and recommend suitable wellness programmes and stay options.
- Follow up systematically with leads and maintain an active sales pipeline.
- Work towards monthly sales, conversion and revenue targets.
- Build relationships with corporate organisations, travel partners, wellness facilitators and other potential referral partners.
- Identify opportunities for group programmes, corporate wellness stays and long-stay business.
- Coordinate with the wellness, reservations and operations teams on programme availability and guest requirements.
- Maintain accurate lead, follow-up, conversion and booking records.
- Track enquiry sources, conversion rates and lost-business reasons to identify opportunities for improvement.
- Share regular sales forecasts and performance updates with management.
- Represent Shantara professionally during calls, meetings, property visits and relevant industry or wellness events.
What we’re looking for
- Previous experience in sales, preferably in hospitality, wellness, healthcare, retreats, resorts or a related service industry.
- Strong communication and relationship-building skills.
- Ability to understand customer requirements and sell through consultation rather than aggressive selling.
- Strong follow-up discipline and the ability to manage multiple active leads.
- Comfortable working with sales targets and being accountable for conversions and revenue.
- Good working knowledge of CRM, spreadsheets and digital communication tools.
- Ability to communicate professionally in English and Malayalam. Additional languages are an advantage.
- Familiarity with naturopathy, Ayurveda, wellness tourism or destination wellness is an advantage, but not essential.
About Shantara
Shantara is a naturopathy and wellness retreat in Kozhikode, Kerala, offering residential wellness programmes in a hospitality-led retreat environment. Our approach brings together naturopathy, personalised care, mindful living and a comfortable stay experience.
How to apply
If you have experience building relationships, converting enquiries and selling hospitality or wellness experiences, we’d like to hear from you.
Please apply with your updated CV and a brief introduction outlining your relevant sales experience.
Send your application to hr@shantara.life with the subject line: Application: Wellness Sales Manager.
Spunic lists the role but does not collect applications for it. The hiring company reviews applications and contacts shortlisted candidates.